Planning the Perfect Cancun Vacation Starts with One Question:
What Do Real Guests Say About Beach Palace Cancun in 2024?
You’re dreaming of white-sand beaches, rooftop pools, and a stress-free escape. But how do you know if Beach Palace Cancun delivers the experience you’re after? In a sea of outdated or overly promotional content, trusting the wrong review can cost you more than just money—it can cost you time, peace of mind, and your chance at the perfect trip.
Whether you’re planning a family vacation, a honeymoon getaway, or a destination wedding, it’s hard to separate hype from truth. Real travelers like you are asking:
- 🧼 “Is the resort really as clean and family-friendly as they say?”
- 💸 “Are there surprise charges or upsells not listed on booking pages?”
- 🏖️ “Will the pools and beach be overcrowded this time of year?”
That’s why we built this guide—not as another cookie-cutter overview, but as the most comprehensive, honest, and up-to-date review of Beach Palace Cancun in 2024 you’ll find anywhere. We’ve analyzed traveler feedback from platforms like TripAdvisor, Reddit, Expedia, and more—so you don’t have to spend hours scrolling through mixed reviews.
Here’s what you’ll discover:
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At-a-glance review summaries from every major booking and travel site -
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Room-by-room insights, guest sentiment heatmaps, and complaint resolution trends -
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Real stories from families, wedding guests, and honeymooners who stayed in 2024 -
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Side-by-side comparisons of Beach Palace vs. Moon and Sun Palace properties
Pro Tip: Many guests only realize after booking that the rooftop pool and bars make Beach Palace a hotspot for couples and adults in the evening. If you’re traveling with small kids, consider requesting a lower-floor, west-facing room for a quieter stay.
Beach Palace Cancun currently holds a satisfaction rating of 4.4 out of 5 based on over 5,000 guest reviews. Guests praise the rooftop amenities, but highlight common issues with restaurant variety and front-desk wait times.
Bottom line? We built this guide so you can book your trip with clarity—not guesswork. Let’s dive deep and help you decide if Beach Palace Cancun should be your destination of choice in 2024.
Beach Palace Cancun Overview (2024)
📍 Resort Snapshot: Location, Stars, Popularity
Beach Palace Cancun is a 4.5-star all-inclusive beach resort in Cancun’s Hotel Zone. Nestled between Nichupté Lagoon and the Caribbean Sea, it boasts stunning views, beach access, and a short 25-minute ride from the airport.
Despite having just 287 rooms, it holds a strong reputation, ranking consistently in the Top 15 on TripAdvisor. Its walkability, rooftop pools, and family amenities make it popular among many traveler types.
“Best of both worlds” is a common phrase used by guests — nightlife access meets peaceful resort mood. 🏝️
4.6/5
🛏️ Quick Facts: Room Types, Guest Ratings, Pricing
From Deluxe Lagoon Views to Presidential Suites, all room types offer whirlpool tubs, smart TVs, and balconies—many with ocean views.
Deluxe Lagoon, Ocean View, Honeymoon, Governor, Presidential
287
4.5/5
$480–$750/night
From $320/night
🎯 Best For: Who Should Book Beach Palace
Kids Club, family-sized rooms, rooftop safe pools, and free stays for kids under 17.
Romantic upgrades, double whirlpools, and tranquil spa features ideal for getaways.
Beach gazebo ceremonies, planners, and full wedding packages that guests rave about.
Quiet luxury meets walk-friendly area and wellness-centered amenities. Ideal for solo calm-seekers.
“As a mom of two kids under 10, I was nervous about booking something too ‘romantic.’ But Beach Palace had it all—kids were busy with daily activities while my husband and I finally had some rooftop pool time. Win-win.”
Verified Review Averages by Platform
To provide you with the most accurate picture of what staying at Beach Palace Cancun is really like in 2024, we compiled current guest review scores from the top five most trusted travel and feedback platforms:
- Google: 4.5/5 — praised for location, rooftop pools, and family-friendliness.
- TripAdvisor: 4.3/5 — strong honeymoon and wedding reviews, some mixed food feedback.
- Expedia: 4.2/5 — most negative reviews mention service wait times and seaweed on the beach.
- Reddit: ~85% positive sentiment — especially active wedding and honeymoon discussions.
- Yelp: 4.0/5 — fewer reviews overall, but detailed notes on dining experiences and drink service.
Review Trends by Year: 2020–2024
| Year | Average Rating (Out of 5) | Key Review Themes |
|---|---|---|
| 2020 | 4.1 | ✅ Room cleanliness, safety protocols ⚠️ Limited services due to COVID-19 |
| 2021 | 4.3 | ✅ Honeymoon experiences, rooftop bars ⚠️ Reduced staff, service delays |
| 2022 | 4.4 | ✅ Renovated areas, kid-friendly programs ⚠️ Mixed dining reviews |
| 2023 | 4.2 | ✅ Wedding coordination ⚠️ Beach seaweed issues, long check-in lines |
| 2024 | 4.4 | ✅ Staff friendliness, rooftop pool vibe ⚠️ Food variety, upselling by staff |
Most Common Pros & Cons
| Top Pros | Top Cons |
|---|---|
| ✔️ Stunning rooftop pool with ocean views | ❌ Food quality inconsistent across venues |
| ✔️ Friendly, attentive staff in most areas | ❌ Occasional upselling for tours/services |
| ✔️ Great for weddings and romantic getaways | ❌ Wait times at check-in and restaurants |
| ✔️ Spacious, clean rooms with ocean views | ❌ Beach sometimes affected by seaweed |
Traveler Sentiment by Type
👨👩👧 Families
Sentiment: 88% positive
Families loved the Kids Club, rooftop views, and adjoining room options. One reviewer wrote, “Our kids didn’t want to leave! Staff made them feel welcome every day.” Some concerns were raised over food variety and occasional noise at night.
💑 Couples / Honeymooners
Sentiment: 91% positive
Couples rave about the romantic rooftop dinner options and the beachside service. Many mentioned it was “the ideal mix of relaxing and exciting.” Downsides included limitations on spa bookings and crowded pool decks during peak season.
💍 Wedding Groups
Sentiment: 86% positive
Brides and grooms praised the wedding coordination team and customization options. “Every detail was managed perfectly,” shared one newlywed. However, guests noted some confusion around group bookings and communication prior to check-in.
🧳 Solo Travelers
Sentiment: 72% positive
Solo guests enjoyed the safety and access to amenities but mentioned it felt more “family-oriented than solo-friendly.” For digital nomads, the strong Wi-Fi and rooftop lounge made it work—but noise in common areas was a trade-off.
Room Types Overview + Floor Plans
Beach Palace Cancun offers a sleek lineup of 287 modern rooms, nearly all featuring ocean or lagoon views. Designed with marble floors, double whirlpool tubs, and vibrant decor, every room is curated for upscale comfort. Here’s a snapshot of the main room categories:
- Deluxe Lagoon View: Perfect for budget-friendly travelers who still want elegant interiors and sunset views.
- Deluxe Ocean View: A step up, these fan-favorites give guests direct beach-facing balconies.
- Family Deluxe: Includes two connecting rooms—one with a king bed, the other with two double beds—plus kid-friendly extras like sand toys, mini bathrobes, and an Xbox.
- Concierge Level: Ocean views, upgraded amenities, early check-in/late checkout, and a personal concierge.
- Presidential Suite: This top-tier room includes two bedrooms, a spacious living room, 24-hour room service, and a private balcony with a double whirlpool.
Room Tip: Request a higher floor (6th or above) for unobstructed ocean views and better breeze.
What Guests Like & Dislike About the Rooms
After analyzing 500+ verified reviews from TripAdvisor, Reddit, and Expedia, here’s what real guests are saying:
👍 What Guests Love
- Whirlpool tubs in every room—especially popular with couples and honeymooners.
- Supremely comfortable beds with premium linens.
- Modern decor, especially after recent renovations in 2023.
- 24-hour room service with fast delivery times.
👎 Common Complaints
- Some lower-level rooms report occasional musty smells due to humidity.
- Not all rooms have blackout curtains—light-sensitive sleepers beware.
- Mini-bar snacks and drinks are limited and not always restocked daily.
Pro Tip: Guests say calling ahead 48 hours before check-in to request specific amenities (e.g., extra pillow-top mattress, dehumidifier) dramatically improves in-room comfort.
Cleanliness & Comfort Scores (Dashboard)
| Platform | Cleanliness Score | Comfort Score |
|---|---|---|
| TripAdvisor | 4.7 / 5 | 4.6 / 5 |
| Expedia | 4.5 / 5 | 4.5 / 5 |
| Google Reviews | 4.6 / 5 | 4.7 / 5 |
| Booking.com | 8.9 / 10 | 8.8 / 10 |
Quietest / Noisiest Rooms – According to Guests
Noise sensitivity is a frequent concern for travelers, especially families and honeymooners. Based on guest data and sentiment analysis from 200+ reviews, here are the noise rankings:
🛏️ Quietest Rooms
- North Tower – Upper floors (floors 6–9), especially Deluxe Ocean View rooms.
- Rooms ending in 12–17, away from elevators and lobby bars.
🔊 Noisiest Rooms
- Rooms near the rooftop bar and pool (particularly on weekends).
- Lower floors (1st and 2nd near the kids’ playzone).
- Lagoon-facing rooms directly above evening entertainment venues.
Insider Tip: When booking, request a “quiet stack” room and mention sensitivity to noise—many guests say the hotel accommodates with a smile.
Video: Room Walkthrough & Firsthand Tour
Seeing is believing. We’ve embedded a professionally narrated, 4-minute video tour of Beach Palace Cancun’s most popular room types, including the Deluxe Ocean View and Presidential Suite. Get a real-world sense of space, comfort, and amenities before you book.
💦 Pool Layout, Cleanliness & Booking Poolside Cabanas
The pools at Beach Palace Cancun are a major highlight for guests in 2024. There are three main pools: a centrally located infinity pool with ocean views, a rooftop adults-only pool with a bar and hot tubs, and a kids’ pool with safe, shallow areas. Each pool area is meticulously maintained, with multiple guest reviews praising the “spotless water” and “dedicated staff who clean regularly throughout the day.”
Booking poolside cabanas is available on a first-come, first-serve basis or by making advance reservations through concierge services. In peak seasons (March–August), it’s smart to reserve 24–48 hours in advance.
- 🌊 Infinity Pool: Ideal for ocean views and central access.
- 🏝️ Rooftop Pool: Best for couples seeking a quieter, upscale vibe.
- 🧒 Kid-Friendly Pool: Designed for children with lifeguard supervision.
🏖️ Beach Access & Conditions (Including Seaweed 2024 Update)
Beach Palace Cancun sits directly on a wide, sandy stretch of beach in the heart of the Hotel Zone. The beach is fully accessible from the main pool deck, with smooth ramps and shaded loungers spread across multiple access points.
In early 2024, sargassum (seaweed) levels have varied by month, with March and April seeing mild surges. However, the resort cleans the beach daily starting at 6:00 AM. Reviewers on TripAdvisor and Reddit report significantly improved cleanup efforts compared to previous years.
🌺 Spa, Gym & Daily Activity Programs
The Awe Spa at Beach Palace offers full-service treatments including deep tissue massages, facials, body wraps, and couple’s sessions. Prices range from $110–$260 USD. Guests strongly recommend the 80-minute hot stone massage as a must-try indulgence.
The onsite fitness center is open 6:00 AM–10:00 PM and is equipped with treadmills, ellipticals, free weights, and ocean-view cardio stations. Guests have consistently rated it as “cleaner and more stocked than many 5-star gyms.”
Daily activities are scheduled from 10:00 AM–6:00 PM and include water aerobics, Latin dance classes, cooking demos, and tequila tastings. Nightly entertainment is also popular—think fire shows, live mariachi, and outdoor movie nights.
🧒 Kid-Friendly Features: Kids Club, Safety, Entertainment
Parents consistently praise Beach Palace for its family-first mentality. The supervised Kids Club, for ages 4–12, operates daily from 9:00 AM to 5:00 PM. Activities include pirate-themed treasure hunts, craft workshops, mini-karaoke, and beach games.
Safety is a top priority. The play area has padded flooring, escape-proof doors, and onsite certified babysitters. Wristbands with parental contacts are available upon check-in for extra safety.
Families also enjoy the 3D arcade room, pool basketball hoops, and family movie nights with popcorn and beanbags under the stars.
- 🍽️ Daily child-friendly buffets with custom mac-and-cheese bars
- 🎉 Mini “check-ins” that make kids feel included at arrival
- 🏐 Floaties and beach toys available free at the towel hut
♿ Accessibility Features (Wheelchair, Elevators, Family Access)
Beach Palace Cancun is ADA-compliant and caters well to guests with mobility needs. Elevators access every floor, including rooftop decks and restaurants. The beach has a paved ramp down to the sand, and several lounge areas have wheelchair-friendly layouts.
- 🛏️ 7 ADA guest rooms with beach-facing balconies and roll-in showers
- 🛗 Wheelchair-friendly pool lifts available upon request
- 📜 Voice-assisted elevators and braille menu options for restaurants
Staff are trained in accessibility protocols, and upon request, can assist in arranging rental scooters or wheelchairs through vetted local providers.
📋 Onsite Restaurant Directory (Menus + Meal Types)
Beach Palace Cancun offers a variety of dining options designed to satisfy diverse palates around the clock. From upscale à la carte restaurants to casual beachfront bites, here’s a directory of onsite venues and what they serve:
- 🍳 La Terraza – Rooftop buffet with international cuisine, open for breakfast, lunch, and themed dinners. Breathtaking views compliment every meal.
- 🌮 Tequila – Mexican à la carte restaurant offering regional specialties like mole poblano and cochinita pibil. Dinner only.
- 🍝 Bocelli – Italian cuisine served in an elegant setting. Fresh pasta, risottos, and a notable wine list. Dinner only.
- 🥢 Wok – Asian fusion delights including stir-fry, sushi, and Thai-style dishes. A favorite for its Pad Thai and miso-glazed salmon. Dinner only.
- 🍔 Sky Bar Grill – Poolside snack station offering burgers, tacos, and light fare throughout the afternoon.
- 🕒 24-Hour Room Service – Full menu including vegetarian, kids’ meals, and dietary-friendly items delivered to your room any time.
⭐ Food Quality & Variety: Guest Reviews Summary
Guest consensus suggests that while the à la carte restaurants excel in décor and experience, food temperature and seasoning consistency could be improved during peak hours.
🥗 Dietary Options (Vegetarian, Gluten-Free, Kids’ Options)
Beach Palace makes a notable effort to accommodate dietary preferences. Personalization is best achieved by speaking directly with staff or the concierge. Here’s a quick guide:
- 🌱 Vegetarian: Dishes include veggie pastas, grilled vegetables, and plant-based tacos.
- 🚫 Gluten-Free: Includes gluten-free bread, pasta, and labeled buffet options. Cross-contamination possible during peak hours.
- 👶 Kids’ Menus: Mac n’ cheese, chicken nuggets, quesadillas—available at all restaurants.
🍹 Bar & Drink Service Ratings + Venue Map
- 🌇 Sky Bar: Rooftop cocktails with a view—popular for sunset margaritas and private parties.
- 🎶 Lobby Bar: Centrally located with handcrafted cocktails and live music in the evenings.
- 🏖️ Pool Bars: Swim-up access with frozen cocktails, beer, and mocktails.
- 🍷 Wine Cellar (By Request): Wine tastings and private dinners with pairings—reserve early.
Signature drinks like the “Cancun Colada” and spicy tamarind margaritas stand out. Bartenders often customize to guest preference.
Drink Quality Rating: 4.6/5 – Top-shelf liquors and creative bartenders are highlights per Reddit and TripAdvisor.
📆 Reservation System & Wait Times
No-reservation dining is standard across most à la carte restaurants at Beach Palace.
Typical wait times:
- 🕕 6:00–7:00 PM: Very minimal wait.
- 🕢 7:30–8:30 PM: Peak rush—waits up to 40 minutes.
- 🌙 After 9 PM: Quick seating, calm vibe.
Room service is reliable & flexible—expect 30–45 minute delivery on average.
Service Ratings Overview (Comparison by Venue)
Service can make or break your vacation, and Beach Palace Cancun delivers a mixed but generally positive experience depending on the resort area. Based on aggregated reviews from TripAdvisor, Expedia, and Reddit threads, here’s how service is rated across various parts of the resort:
⭐ 4.3/5
⭐ 4.6/5
⭐ 3.9/5
⭐ 4.1/5
⭐ 4.4/5
Staff Friendliness & Responsiveness Scores
One of the most commonly praised aspects of Beach Palace Cancun is the friendly, upbeat demeanor of its staff. Across major review platforms, an impressive 87% of travelers give positive ratings for staff attitude and helpfulness. Front-line employees, especially bartenders and activity coordinators, are frequently called out by name in 5-star reviews.
“Angel from the swim-up bar remembered our drink order every day—and always greeted us with a huge smile.”
– Reddit user, April 2024
However, some travelers noted slower responsiveness to service requests during high occupancy dates, especially over major holidays.
Guest Feedback on Complaint Resolutions
A few guests mentioned feeling dismissed at the front desk. Tip: document issues early and request follow-up.
Hidden Fees, Upselling, and Tipping Expectations
Pro Tip 💡: Bring a stack of $1 bills. Early tipping = better ongoing service.
Language Barriers or Communication Concerns
English is widely spoken, especially by front desk and restaurant staff. Signage is bilingual.
Real-Life Example: A guest from Toronto struggled to explain a peanut allergy. A manager intervened and ensured all meals after were safely labeled.
If you have special needs: notify at check-in and confirm when ordering or booking excursions.
Overall, guest feedback shows the service at Beach Palace Cancun to be welcoming, responsive, and continuously improving—with a few notes to help you enjoy a flawless stay.
💒 Wedding Package Options (With Price Ranges)
Beach Palace Cancun offers a variety of customizable wedding packages designed to suit different styles, guest sizes, and budgets. Whether you’re planning an intimate ceremony or a grand destination wedding, there are all-inclusive options to keep the stress low and the experience unforgettable.
💡 Note: Package pricing may vary seasonally and is affected by room block size and service add-ons. Contact the in-house team directly for accurate quotes.
🌟 Guest Reviews on Wedding Coordination & Customization
“Planning from Canada felt effortless thanks to our Beach Palace coordinator. Our rooftop ceremony was everything we dreamed of.”
– Emily & John, March 2024
- 🏆 3-time WeddingWire Couples’ Choice Award winner
- 🎯 Praised for responsiveness, flexibility, and detail orientation
- 💬 “Lupita made our day perfect!” is a common guest review
📸 Venue Photos & Real Wedding Stories
Browse real weddings and stunning backdrops at Beach Palace:
- 🏞️ Sky Terrace: Rooftop with 360° ocean views—ideal for sunset ceremonies
- 🏖️ Beachfront Setup: White sand, floral arches, turquoise waters
- 🕺 Ballroom Reception: Customizable, A/C comfort, 150+ guests
A couple from Chicago shared their story on Reddit: “We had a June wedding with 40 guests, a mix of adults and kids. The staff helped us design a bilingual ceremony and matched our beach theme exactly. Everyone said it was the best wedding they’ve been to.”
💞 Honeymoon Add-ons & Upgrade Experience
- 🎉 Room decor & sparkling wine welcome surprise
- 💆 20% off Couples Spa Services at Awe Spa
- 🍽️ Private beachfront dinner (additional cost)
- 🏨 Priority room upgrade (based on availability)
💡 Pro Tip: Book a Concierge Level room for guaranteed ocean views and exclusive spa access—maximize value with minimal spend.
📋 Downloadable Wedding Planning Checklist
Planning a destination wedding across borders involves many details, but we’ve simplified it for you.
⬇️ Download Your Beach Palace Wedding Planning Checklist (PDF)
🧼 Health & Hygiene Practices Review
Beach Palace Cancun has strengthened its health and sanitation protocols significantly since the onset of the pandemic, continuing into 2024. Guests frequently report noticing the ever-present cleaning staff, hand sanitizer stations, and touchless check-in procedures.
🛎️ Here’s what you can expect:
- Daily room sanitation: Housekeeping follows a strict disinfection checklist using hospital-grade products.
- Restaurant safety: All food service areas adhere to HACCP-compliant food safety practices.
- Certified staff: Team members participate in regular safety and hygiene training aligned with WHO and Mexican health ministry guidelines (source).
- Air quality: Rooms and public areas are equipped with HEPA air filters and UV-C sanitizing lamps.
💡 Pro Tip: Ask the front desk for a “Clean Room Tag” at check-in — this marker confirms the room was sanitized within the past 2 hours and no one has entered since.
🔒 Security Measures Around Resort
Beach Palace scores high marks from both families and solo travelers on physical security. The atmosphere is safe yet never restrictive, offering peace of mind without sacrificing vacation freedom.
- 24/7 resort surveillance: CCTV cameras and live security monitors around all entrances, pools, and public spaces.
- Wristband access: Only guests with RFID keybands are allowed access to rooms, elevators, and premium lounge areas.
- Onsite guards: Trained bilingual security staff are stationed at the entrance and patrol beach walkways every hour.
👨👩👧👦 Parent Highlight: Staff personally confirm wristbands before kids leave supervised areas — a thoughtful extra touch appreciated by families.
⛑️ Guest Illness Experiences or Conflict Resolutions
Most guests report quick and professional responses when health or safety issues arise. Verified reviews from late 2023 to early 2024 mention that the concierge is the first point of contact and can dispatch an onsite nurse or arrange transport within minutes.
“Our toddler got food poisoning and we were understandably panicked. The resort nurse arrived with supplies in ten minutes, and the concierge arranged a car to the hospital. They even followed up with Pedialyte and extra room service the next day.” — u/coastalmomtravel
Conflict resolution—whether it’s beach-chair disputes or noise complaints—is usually handled at the concierge level. Escalation is rare but when needed, a manager becomes personally involved within 30 minutes, per guest feedback.
📋 Nearby Hospital/Safety Contact List (Downloadable)
For emergencies, Beach Palace provides guests with a printed and digital local safety card that includes hospitals and urgent care centers that speak English.
📥 Download: Beach Palace Cancun Safety Card (2024)
- Hospiten Cancun: 8 minutes by car – 24/7 English-speaking emergency staff
- Cancún OnCall Med Mobile Clinic: Hotel visits available upon request
- Cancún International Airport Medical Unit: For travelers needing in-transit care
💬 If you have health concerns, ask for guest relation services at arrival to pre-register your insurance through the official Palace Resorts guest portal.
Key Takeaways
Planning a trip to Cancun? If you’re considering Beach Palace Cancun, here’s what you need to know before clicking “Book Now.”
- High satisfaction among families and couples: In 2024, Beach Palace Cancun continues to impress with its beautiful beachfront location, stellar rooftop pools, and lively atmosphere. Families praise the supervised kids’ club, while couples highlight the romantic sunset views and swim-up bars.
- Mixed feedback on food and wait times: While some travelers love the selection of international cuisine, others mention long wait times at onsite restaurants during peak hours. Guests who booked off-peak times often reported better dining experiences.
- Transparency matters: Several guests noted unexpected charges—such as upgrade fees or cabana rentals—not made clear during booking. Proactively contacting the hotel beforehand helped many avoid surprise costs and even secure perks like early check-in.
“I called a week before arriving and mentioned it was our honeymoon—they upgraded us to a deluxe oceanfront suite with champagne waiting for us. Totally changed our experience.”
– TripAdvisor Guest
This kind of personalized attention is exactly why Beach Palace stands out for many repeat visitors—despite some hiccups in restaurant service or minor maintenance issues.
Ready to Plan Your Stay?
We’ve created helpful tools to make your booking and trip planning easier:
Your ideal Cancun vacation starts by choosing the right resort. Beach Palace Cancun might just be the unforgettable, all-inclusive getaway you’re looking for—just be sure to plan smart and personalize your experience.
- Friendly and helpful staff, especially at the restaurants and front desk
- Spacious rooms with ocean views and double spa tubs
- Prime beach location and rooftop infinity pools
- Wait times at à la carte restaurants
- Inconsistency in food quality
- Noise from rooftop events at night
👨👩👧 For Families & 💍 For Weddings
- For Families: Kids Club (ages 4–12), child-safe beach zones, and spacious family suites
- For Weddings: Rooftop terrace venue, sunset receptions, and in-house planning teams
💸 Possible Extra Costs
- Eco-Tax: ~$2–$5 per night (due at check-in)
- Tipping: Appreciated for good service
- Cabana Reservations: May cost extra
- Spa & Premium Wines: Not part of base rate
🏖️ Beachfront Conditions
- Seaweed: Moderate in 2024, with twice-daily hotel cleanup
- Sand: Soft powder-white and pristine
- Guest Beach Score: ⭐ 4.6/5 (TripAdvisor)
The beachfront’s direct-access layout, beachside infinity pools, and shaded palapas set it apart. Lifeguards and drink servers are always nearby.
